Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at returns@theglobalwanderer.com.

For US customers:

  • If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. A flat return shipping rate of $5.00 will be deducted from the refund amount.

For non-US customers:

  • If your return is accepted, the customer is responsible for covering the return shipping costs, including any applicable duties and taxes. The Global Wanderer is not responsible for lost or stolen packages during the return shipping process. We recommend using a trackable and insured shipping method.

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at returns@theglobalwanderer.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.