2. What's your return policy?
We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
3. Can I cancel my order?
We don't accept cancellations but please contact us at firstname.lastname@example.org if you have any problems with your order.
4. What happens if I receive the wrong item?
If there’s an issue with your order -- if it’s the wrong size, wrong color, defective, or otherwise not exactly what you ordered-- then simply notify us, and we’ll give you a refund or resend you the correct item, you decide. You won’t be asked to ship the product back to us.
5. Do you offer exchanges?
We do not offer exchanges. However, if for any reason you didn’t get the exact product you ordered, just let us know and we’ll get you a new one.